Refund Policy

14-Day Satisfaction Guarantee

Eligible new subscriptions come with a 14-day satisfaction guarantee on your first batch of deliverables. If you're not happy with your first batch after going through our revision process, we'll refund your first month in full.

Services covered by the guarantee

• Social media posts
• Short-form videos
• Blog posts
• Email design
• Static ads
• Video ads

Services not covered by the guarantee

The following services are not eligible for the satisfaction guarantee due to significant upfront setup work, account groundwork, and third-party costs involved in delivery:

• Meta ads management
• Google ads management
• Managed SEO
• SEO backlinks
• UGC videos
• Instagram growth

These services require ad account audits, technical setup, third-party platform fees, creator payments, or domain outreach that begin before any deliverable reaches you. Because these costs are committed early in the engagement, they're sold as-is. You can still cancel these subscriptions at any time.

Conditions to qualify

To make sure our team has a fair opportunity to deliver work you love, the following applies:

1. Onboarding. Complete your brand brief and provide any requested reference materials, brand assets, and access (where applicable) within 7 business days of signup so our team can begin work.
2. Feedback. Once your first batch is delivered, provide written feedback within 7 business days so revisions can be made.
3. Revisions. Go through at least 2 rounds of revisions on your first batch before requesting a refund. Most concerns are fully resolved during this process.
4. Request window. Submit your refund request within 14 days of your first batch delivery date (not signup date).

How to request a refund

Email hello@feedbird.com with the subject line "Refund Request" and a brief note about what didn't work for you. Once received, we'll process your refund within 5 business days to your original payment method.

What's covered by the refund

The guarantee covers your first month's subscription fee on eligible Feedbird plans. It applies one time per customer and to your initial subscription only. Add-on services, one-time purchases, and renewals after the first month are not covered. You can't continue your subscription if you claim the refund, since that's contradictory.

Bundled subscriptions

If your subscription includes a mix of eligible and non-eligible services, the refund applies only to the portion attributable to the eligible services in your first month. Our team will calculate this clearly if a refund is requested.

General Policy Outside the Guarantee

Outside of the 14-day satisfaction guarantee window, all services are non-refundable. This is due to the non-returnable nature of personalized, digital services and manual labour. Feedbird is not a full-service agency, we're a low-cost creative services subscription that you can cancel month-to-month.

You pay Feedbird for creative deliverables based on your brief, feedback, and revisions. Outside the guarantee window, we don't guarantee satisfaction, marketing results, growth, or engagement, but we will happily implement your revisions.

Feedbird is a subscription-based service, not an on-demand service, which means that after purchase we reserve team members to be available to deliver your work. Failure to use the service does not warrant a full or partial refund.

Revisions and Approvals

If content misses the mark, our team will revise it based on your feedback. The first month includes up to 3 rounds of revisions. Subsequent months include 1 round of revisions each.

Approval of deliverables is considered final. Once content has been approved, no further revisions can be requested for that piece.

Cancellation

You can cancel your subscription at any time directly from your Feedbird dashboard by clicking "manage subscription" inside of your order. No phone calls, no emails, no cancellation fees.

Cancellation stops future charges but does not refund the current billing period, and prorated refunds are not issued for early cancellations. If you're charged because you forgot to cancel in time, we don't issue refunds, as our team will already have started creating your next round of content.

Renewal

All Feedbird services are recurring subscriptions, meaning you'll be charged automatically every month until you cancel. Once a subscription has renewed, it cannot be refunded under any circumstance, and you agree to accept all content and work owed for that billing period with appropriate and fair client behaviour.

Onboarding and Sign-Up

Failure to complete the onboarding questionnaire does not qualify for a refund. However, we can convert your payment into credits that never expire and can be used whenever you're ready.

Refund requests made immediately after completing the questionnaire do not qualify for a refund, as service production begins right away. Depending on timing, we may be able to convert the payment into credits for other services if desired.

Results

Content is just one part of the puzzle when it comes to business outcomes. Feedbird doesn't guarantee any specific results. We're a creative service business with final approval in your hands, and many factors affecting performance are outside of our control. You're paying Feedbird for creative deliverables that our team produces based on your brief and feedback.

Technical Issues and Scheduling

You pay Feedbird for the creation of social media content. Posting and scheduling is a free, value-add service, so no refunds will be offered for issues related to scheduling or publishing. Our team will, however, do our best to resolve any technical issues that arise.

Issues related to connecting your social media accounts in our scheduling platform do not warrant refunds. If the issue can't be resolved, we advise clients to download the content and post it manually.

We can't schedule any approved content until at least one social media account has been connected to our scheduling platform.

If your social media account is disabled, or if posts for sensitive industries (weight loss, cannabis, etc.) are removed by the respective platform, Feedbird will not be held accountable and will not be offering refunds. You approve all work before it goes out, and the responsibility for platform compliance sits with you.

You're ultimately responsible for reviewing your social media accounts and making sure your connection is working and that posts are being published as intended. Posts that fail to publish due to account disconnects on the scheduling platform do not warrant a refund. Our team can reschedule once the issue is resolved, or you can post manually.

Mistakes

Feedbird adheres to a "no errors" policy and uses multiple quality assurance steps, but occasional mistakes can occur. It's important for clients to review and approve content carefully, as refunds are not issued for errors such as typos, incorrect information, or timing issues with posts.

Specifically, we don't refund for:

• Typos or incorrect information in approved deliverables
• A post going out on a different date than intended
• A post that couldn't be published because the intended date has passed due to clients delayed review

Delays

Delayed communication can cause issues on both sides. Feedbird will not refund for delays caused by the client.

Any delays caused by Feedbird do not warrant a refund, but our team can push back your billing date to make up for lost time.

Any delays caused by the client will not result in the billing date being pushed back or any refunds being issued.

If 25 days have passed since signup without the onboarding questionnaire being submitted, our team will create the deliverables based on our own research, and no revisions will be allowed on that initial batch.

If we don't receive feedback or approvals by the time your next month's charge arrives, our team will begin creating the next month of content so that we keep delivering what you paid for, and you can use it when you're ready. If more than 30 days have passed since content was sent to you for approval, no further revision requests can be made for that batch.

Resellers

If your end client doesn't pay you, Feedbird will not refund you for the rendering of services. Your subscription with Feedbird is independent of your relationship with your own clients.

Credit Card Disputes

You agree not to dispute your payment for any reason covered in our terms and conditions or refund policy.

In the event of a credit card dispute, all deliverables and published content created during the lifetime of your subscription will be deleted instantly and automatically as a system default. Feedbird cannot recover this content once removed.

Disputes halt all credits, communication, and account work.

If you win a dispute through your bank even though the dispute is against our terms and refund policy, Feedbird will invoice you for the disputed amount plus any fees we've incurred, with payment due upon receipt. If the invoice isn't paid, your account will be turned over to collections and reported to all three credit bureaus.

Good Faith Requirement

Feedbird does not tolerate attempts to bypass our refund policy through coercion, such as threats of chargebacks or negative reviews in exchange for refunds where we've delivered our part of the agreement.

Most review platforms have policies against using reviews as blackmail or threats, and they may remove unjust reviews or ban users who violate those policies.

Escalation may lead to legal action, as blackmail and extortion are criminal offenses. Feedbird may seek civil remedies for damaging negative reviews where we have proof they're tied to refund requests.

Questions

If you have any questions about this policy before or during your subscription, your account manager is happy to walk you through it. You can also reach our support team at hello@feedbird.com.

We appreciate your understanding and cooperation. This policy is designed to maintain a fair and transparent relationship while making sure our team can continue delivering the highest quality of service to every Feedbird client.